Logging On and Enrollment
Question: When I try to sign on to my district issued student Chromebook at home I get an enrollment error. What can I do?
Answer: Try re-enrolling the Chromebook.
How to re-enroll your district Chromebook at home:
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Turn on the Chromebook.
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Follow the on-screen instruction until you see the sign-in screen. Don't sign in yet.
a. Connect to Wi-Fi.
b. At the Google terms of service screen UNCHECK the option to “Help improve Chrome OS features and performance by automatically sending diagnostic and usage data to Google.”
c. Don’t sign in.
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If you see the ENTERPRISE ENROLLMENT instead of the sign-in screen, go to Step 5.
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Choose an option to get to the enrollment screen:
a. Press Ctrl+Alt+E.
b. Click More options and then Enterprise enrollment.
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Enter the username and password for your student SCSD Google Account
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When you get a confirmation message that the device is successfully enrolled, click Done.
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You should now be able to sign in to your Chromebook with your SCSD Google account.
Power
Question: My Dell Chromebook 5190 is not powering on and/or not charging.
Answer:
Printing
Question: What can I do if I am having trouble printing at home from Chrome?
Answer: One of the first steps would be to update the version of Chrome installed on your device.
[go to the section labeled "Check for updates yourself"]
[go to section "To update Google Chrome"]
After updating, please refer to
Sound and Audio
Question: Why can’t I hear anything on my Chromebook?
Answer: Please review solutions below.
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Make sure the sound isn't muted:
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Change the sound input or output:
a. At the bottom right, select the time.
b. Next to the volume slider, select the Right arrow .
c. Change where sound comes from (output) or where you speak into (input).
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Unplug audio devices (like headphones or speakers) from your Chromebook.
Wi-Fi and Internet
Question: The Chromebook frequently disconnects